UNSW Institute of Languages

International Students

Student Services

Student Services

The UNSW Global Student Life team provides a comprehensive range of support services to ensure your student experience is happy, rewarding and successful. Our staff are well experienced and here to help you throughout your studies.

Student Advisers can help you with any questions and concerns you may have about living and studying in Australia.

Please contact us at:

Place: Student Services on Level 1, 223 Anzac Parade, Kensington NSW 2052

Times: Monday - Friday 9.00am - 5.00pm

Telephone: +61 2 9385 0555

Email: Enquiries@unswglobal.unsw.edu.au


Place: Student Services at 22 - 32 King Street, Randwick NSW 2031

Times: Monday - Friday 9.00am - 4.00pm

Telephone: +61 2 9385 0555

Email: Enquiries@unswglobal.unsw.edu.au

Out of hours on and around campus emergency: Call +61 2 93856666 for more information see UNSW Security

Student Advisers can help you with questions and concerns you may have about living and studying in Australia. Some of the issues you might like to talk about include:

  • studying with us
  • information about courses
  • university entry requirements and how to apply
  • career guidance
  • Australian Government student visa regulations and questions about other visa matters
  • health care or financial issues
  • adjusting to Australia, the food, the climate, the people
  • personal concerns such as feeling homesick, having difficulty sleeping or feeling unwell
  • absences from class
  • locating appropriate services such as referrals to the UNSW Careers and Employment
  • counselling service or how to obtain legal advice
  • study skills and coping with exams
  • support and monitoring for students under 18 years of age

Our Accommodation Officer can help you with issues such as

  • short term or long term accommodation
  • settling into accommodation
  • getting on with flatmates and settling into homestay
  • sharing responsibilities.

Our Student Activities Officer can organise:

  • social and sporting activities
  • tours in Sydney
  • the promotion of these activities to our students

Learning Support Unit (LSU)

The LSU has recently been refurbished and is one of the best study centres at UNSW. It provides facilities for you to do additional study by yourself, during the day and is located on the ground floor of Building L5.

It gives you an opportunity to practice English or to use practice tests to prepare for tests and exams. You can work on your grammar, reading and writing or prepare for tests such as IELTS and TOEFL. A teacher is always available to help. You can also just relax and catch up on your reading or assignments. A large collection of books, CDs, DVDs, practice materials, computers and other audiovisual equipment is provided to help you make the most of your study time.

Computer facilities

During your time in class, as well as in your individual study times, you will have the opportunity to use our computer laboratories in order to stay in contact, use the internet, student intranet and improve your study skills. Wireless access can be arranged for use on the campus.

Our computer laboratories provide self-access and classroom sessions for language development using popular Microsoft application software such as Word and Excel, and Computer Assisted Language Learning (CALL) software.

Internet Communication

All our students are provided with access to the UNSW wireless internet network called uni-wide. Please see Student Services to organise access. You can also use the internet in our computer laboratories.

Telephone and Mobile phones

Local calls from phone boxes are 50 cents. Phone cards are the cheapest way to make an international call and are available at newsagents or convenience stores. If you would like to buy an Australian mobile phone, prepaid phones start at around AUD$100. Other phone packages start at around AUD$15 per month for a two-year contract. Make sure you understand fully any telephone contract you sign. These contracts are often binding even if you have completed your studies and may have left the country.